Introduction
SA Law respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and when you instruct us. It will tell you about your privacy rights and how the law protects you.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
- IMPORTANT INFORMATION AND WHO WE ARE
- THE DATA WE COLLECT ABOUT YOU
- HOW IS YOUR PERSONAL DATA COLLECTED
- HOW WE USE YOUR PERSONAL DATA
- DISCLOSURES OF YOUR PERSONAL DATA
- INTERNATIONAL TRANSFERS
- DATA SECURITY
- DATA RETENTION
- YOUR LEGAL RIGHTS
- GLOSSARY
1. Important Information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how SA Law collects and processes your personal data when you become our client or through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
SA Law is the controller and responsible for your personal data (collectively referred to as “the firm”, "we", "us" or "our" in this privacy notice).
We have appointed a Data Manager (DM) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DM using the details set out below.
Contact details
Our full details are:
Full name of legal entity: SA Law LLP
Name or title of Data Manager: Chris Cook
Email address: chris.cook@salaw.com
Postal address: SA Law, Gladstone Place, 36-38 Upper Marlborough Road, St Albans, Hertfordshire. AL1 3UU
Telephone number: 01727 798089
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes to your personal data
This version was last updated in June 2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by emailing marketing@salaw.com or call 01727 798001.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes title, first name, maiden name, last name, job title, company name/employer, marital status, date of birth and gender.
- Contact Data includes billing address, delivery address, residential property address, email addresses and telephone numbers.
- Financial Data includes bank accounts payment card details and credit checks.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
- Profile Data includes, purchases or orders made by you, your interests, and feedback or survey responses from events.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or an e-shot which has been emailed to you. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
On occasion it might be necessary for the performance of your case to collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).. If you choose not to give us your consent for our mailing list, there will be no effect on your legal contract with us.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your identity and contact details by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:
- Apply for our products or services;
- Subscribe to our publications;
- Give us some feedback.
- Place an enquiry electronically or over the phone
- When making a payment
- Technical Data from the following parties: analytics providers such as Google based outside the EU;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
- Referrals and opponents.
4. How we use your personal data
We will only use your personal data when the law allows us to. The lawful bases for processing data are:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Where it is necessary to perform a task in the public interest and the task has a clear basis in law
Where you have given clear consent for us to process your personal data for a specific purpose.
Where it is necessary to protect someone’s life.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or by post. You have the right to withdraw consent to marketing at any time by contacting us at marketing@salaw.com.
Purposes for which we will use your personal data
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our DM if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
Purpose/Activity: To register you as a new client/supplier/contractor
Type of data:
- Identity
- Contact
- Financial
Lawful basis for processing including basis for legitimate interest:
- Performance of a contract with you
Purpose/Activity: To process and deliver legal services including:
- Manage payments, fees and charges
- Collect and recover money owed to us
- Communicating your case
Type of data:
- Identity
- Contact
- Financial
- Transaction
- Marketing and Communications
Lawful basis for processing including basis for legitimate interest:
- Performance of a contract with you
- Necessary for our legitimate interests (to recover debts due to us)
- Delivering of service
Purpose/Activity: To manage our relationship with you which will include:
- Notifying you about changes to our terms or privacy policy
- Asking you to leave a review or take a survey
Type of data:
- Identity
- Contact
- Profile
- Marketing and Communications
Lawful basis for processing including basis for legitimate interest:
- Performance of a contract with you
- Necessary to comply with a legal obligation
- Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey
Type of data:
- Identity
- Contact
- Profile
- Usage
- Marketing and Communications
Lawful basis for processing including basis for legitimate interest:
- Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
- Consent
Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of data:
- Identity
- Contact
- Profile
- Usage
- Marketing and Communications
- Technical
Lawful basis for processing including basis for legitimate interest:
- Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
- Consent
Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data:
- Technical
- Usage
Lawful basis for processing including basis for legitimate interest:
- Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
- Consent
Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of data:
- Identity
- Contact
- Technical
- Usage
- Profile
Lawful basis for processing including basis for legitimate interest:
- Necessary for our legitimate interests (to develop our products/services and grow our business)
- Consent
Purpose/Activity: To maintain security of IT systems & premises (call recordings and CCTV)
Type of data:
- Identity
- Contact
- Usage
- Technical
Lawful basis for processing including basis for legitimate interest:
- Legal obligation
- Contractual obligation
- Legitimate interests
Marketing
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside SA Law for marketing purposes.
Your data will be secured in the UK on the back end of our website. This information is then securely transferred to our mailing operator ‘Mailchimp’ who are protected by the United State privacy shield. You can unsubscribe from our database at any time by contacting marketing@salaw.com or click “update your profile” which can be found at the bottom on our marketing communication emails.
Third-party payment portal
You can pay your legal fees and disbursements online by credit or debit card using your matter reference number found on your invoice or statement. Please ensure that you pay the correct amount.
Online payments are limited to a maximum of £10,000 and for the settlement of legal fees & money on account for disbursements only. Please do not lodge funds for conveyancing transactions through this portal.
We use the services of Legl to process your payment securely. Your payments are processed by Legl using the highest security standards to encrypt your details and keep your personal data safe. When you click ‘Pay Online’ you will be redirected to Legl’s payments portal where your payment will be taken. You will receive immediate email confirmation following a successful payment.
Please note that your personal details and financial information provided in the course of this transaction will be provided to Legl, and not to SA Law. SA Law will not have access to this data at any time and all data will be processed by Legl.
You can find Legl’s Terms of Use here and Legl's Privacy Policy here.
If you have any questions, please contact Chris Cook at chris.cook@salaw.com
Opting out
You can ask us to stop sending you marketing messages at any time by clicking on the unsubscribe link found in our marketing material. Alternatively you can email marketing@salaw.com to unsubscribe at any time. Your marketing preferences can be updated at any time by emailing marketing@salaw.com or click “update your profile” which can be found at the bottom on our marketing communication emails.
Where you opt-out from receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy below.
SA Law uses technology to collect information about the use of the website and to distinguish you from other users in order to improve your experience when you browse the SA Law website.
In order to collect the information this website uses cookies. A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.
ASP.NET
This cookie is used throughout the password protected sections and the training course booking section of the www.salaw.com website.
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These cookies are used throughout the www.salaw.com website. These cookies are used for reporting purposes helping us to collect information about how many people use our site, what parts are accessed and where visitors come from.
Our website may link through to third party websites (for example when making a payment for legal fees using our third party payment platform) which may also use cookies over which we have no control. We recommend that you check the relevant third party’s privacy notice for information about any cookies that may be used.
You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. You can find out how to do this by clicking “help” on your browser menu.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/
You should note that by deleting or blocking cookies, the website may not function correctly and you may not be able to access certain areas.
If you have any questions or comments about our use of your personal information, please contact us on 01727 798001 or email marketing@salaw.com.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties identified below for the purposes set out in the table in paragraph 4 above
- SA Law’s outsourced IT providers
- SA Law’s outsourced marketing providers
- SA Law’s regulatory authority
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
- If you would like to find out more about who SA Law’s shares your personal data with please contact our DM.
6. International Transfers
Aside from the above, data will only be transferred outside of the UK for client-related matters where the transfer of your personal data is necessary to progress your instructions.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
If you have opted-in to receive our marketing communications we will be asking for re-consent every 2 years from the date you originally consented. You can unsubscribe from our data at any time during this period.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
In certain circumstances, you have rights under data protection laws regarding your personal data.
Your rights include:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us: chris.cook@salaw.com
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a Legal or Regulatory Obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services, website and PR professionals.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Receive information about how we collect and process your personal data. This information should all be contained within this Privacy Notice, but if you require any further information please contact the Data Manager.Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.